About Us

TranslationSmart exists for the sole purpose of delivering innovative global and domestic business solutions to a diverse client base in every known market. We provide the key to unlock the gap between you and your customers and strive to present your image in a clear, concise, and professional manner.

Not only do we provide the ‘usual’ translation services, but we also provide a complete suite of business services that are completely scalable to ANY sized business from 1 to 1,000,000 employees.

We are an employee owned company, which means that we don’t hide our decision-makers in some ambiguous organization chart. When you contact TranslationSmart, you are speaking to one of the owners; one of the people who has a vested interest in client service and retention. There is no phone tree 6,000 miles away, just a direct line to professionals empowered to give you the best in translation services.

We are a company who can handle literally anything you can throw at us – any software package, any language pair, and any known technology. Our project coordinators and desktop publishers even have access to older versions of software (and even obsolete software!) for those ‘archive’ files that other agencies cannot open.

We are a company who believes that true customer service is an art form, one to which we fully subscribe. We believe that a deadline is unmovable, that a quoted price is firm, and that there is nothing more important in business than long-term partnerships with our clients.

We do whatever is possible to get the job done on time, on budget, and better quality than expected. It’s that kind of service that has allowed us to enjoy a client retention rate of over 90%. After over ten years, we still work consistently with our first clients!

We are detail oriented – When you produce your documentation, it goes through countless reviews, revisions, and changes to make it “just right”. We understand this and treat your documentation with the same scrutiny. We have an eye for detail and return the documents to our clients formatted and ready to print.

We are service oriented – Impeccable customer service is one of our goals on any given assignment, no matter what the size. We strive to constantly keep our clients informed of the job’s progress and make every possible effort to meet the often complicated demands of document translation.

We are deadline conscious – We know that you are under deadlines and we realize that its important that we keep our commitment to you by returning the documents to you on time, all the time. Your deadlines are just as important to us as they are to you. All assignments are treated as an “expedited” assignment and we exercise every ability we have to meet or beat our quoted turnaround times to you. Rush orders can also be arranged if necessary and we always have translators available to take on such assignments at a moment’s notice.

Contact us today to find out how we can help you or your business take the next steps to become a player in the global marketplace.